FAQ

We install throughout southeast Spain.

You can reach us by phone on weekdays between 09:00 and 17:00. We are closed on weekends.

In short, because our systems are truly much better and cheaper than alarm systems that require monthly payments. We work with the Hikvision brand, the world leader in security solutions.

Our advantages:
– No subscription fees: one-time payment, no monthly costs.
– Cannot be sabotaged with jammers or signal disruptors.
– Customized solutions, including outdoor detection to truly prevent break-ins.

Personal attention is appreciated, as shown by the reviews we receive from our customers. Our score: 4.8/5 based on 109 reviewers (as of December 2024).

View our Google reviews here.

Mainly Dutch- or English-speaking individuals living in southeast Spain.

We have been selling alarm systems since 2019 and have sold thousands of systems, installing over 2,200 systems in Spain. Some installations are featured on our projects page.

Read our Google reviews here: Google reviews. We currently have 109 reviews with a score of 4.8 out of 5 (December 2024).

We are unique in our combination of one-time costs, high quality, and excellent service, making us difficult to compare with companies that operate with mandatory monthly fees. These companies may offer an alarm system, but often with long contracts, higher long-term costs, and systems that are easily disrupted by jammers.

With us, you’re done in one go and can use the system indefinitely without a subscription. Note: all subscription-based alarm systems (which rely on wireless signals) are vulnerable to jamming, meaning they always offer insufficient protection.

– Not properly checking the actual costs after the promotional period.
– Being persuaded by pushy salespeople with falsehoods about control rooms or direct police connections.
– Forgetting that monthly costs can increase every year.
– Not realizing that many systems become unusable once payments stop.
– Entering poorly cancellable, often long-term contracts.
– Failing to research the quality of the system (outdoor siren, jamming safety, etc.).

Yes, our system can be installed without drilling or structural changes and is easy to relocate. This is ideal for renters who want to secure their home without making permanent modifications.

Nothing is truly free. With providers promising a “free” system, you pay through an expensive subscription that can cost thousands of euros over the years. With us, you’re done in one payment, with no hidden costs.

Yes, Hikvision is the world’s largest manufacturer of security systems and is used by governments, businesses, and individuals. The brand is known for its innovative technologies, high reliability, and certifications such as EN 50131 Grade 2.

An alarm system without a control room gives you direct control over your home’s security. You receive real-time notifications on your phone, without the delay and monthly costs of an external party.

Our alarm systems use advanced motion sensors, cameras, and magnetic contacts. They can be connected to your smartphone via a secure app. The system can feature indoor detection, outdoor detection, or a combination of both, depending on your preferences.

We recommend professional installation for optimal performance and safety. Our technicians ensure expert placement and configuration so your system works perfectly from the start.

Usually between 2 and 4 hours, depending on the type of system and the size of the property. For an apartment with only indoor detection, it can take 30 to 60 minutes, while a detached villa with outdoor detection and cameras may take 2 to 4 hours.

The central unit (hub) requires power and a working wired internet connection. If you don’t have fixed internet, a SIM card can be used. Even with fixed internet, we recommend a SIM card as a backup in case of sabotage.

The hub has a 16-hour backup battery. During this period, the system continues to function normally. Once power is restored, the battery automatically recharges.

Internet outages are immediately reported to your smartphone. The system continues to function normally, and with a SIM card as a backup, notifications are still sent. Without a SIM card, you’ll only receive a notification that the internet is down. The siren will always sound during a break-in, even without power or internet.

Absolutely. With a SIM card, the system can function fully without a fixed internet connection.

No. Our motion sensors are pet-friendly and distinguish small animals from humans. Cats and other small pets can move freely while the alarm is activated.

You can control the alarm system via your smartphone, a remote control, a keypad, or a tag reader. The number of users is unlimited, so every family member can have their own access.

Officially, it’s not permitted due to noise pollution regulations, but it’s widely accepted across Europe that homes have outdoor sirens. In Spain, over 80% of homes have an outdoor siren. This is the most effective way to quickly scare off an intruder.

We guarantee that our outdoor detection system doesn’t cause unwanted alerts. Should an alarm go off, we’ll come to your location if needed to resolve the issue or explain why it was triggered (e.g., a parasol or cloth in the wind).

Our outdoor sensors are designed to detect only humans, making false alerts extremely rare. If the siren does go off unexpectedly, the system automatically returns to standby mode after the set siren duration, until motion is detected again.

Besides additional motion detectors, smoke detectors are a popular add-on. Since July 2022, a smoke detector is mandatory on every floor of a home. With a linked smoke detector, you receive an immediate notification on your smartphone and a photo to verify smoke development. The outdoor siren also alerts the surroundings.

We exclusively work with Hikvision, the world’s largest security manufacturer and, in our opinion, the best brand currently available.

– Indoor detection: detects movement inside the home. This means a burglar must already be inside before the alarm goes off.
– Outdoor detection: detects a break-in attempt before the burglar gets inside, such as when entering the garden or approaching windows and doors. This prevents damage and panic.

Yes, the Hikvision AX PRO system can be connected to smart home solutions, such as smart lighting and automatic shutters, to make your home even safer and more user-friendly.

The system has tamper detection, meaning you’ll receive an immediate notification if someone tries to remove a sensor or damage the central unit.

An alarm system with a control room costs an average of €50 to €150 per month, depending on the provider. Over 5 years, this amounts to between €3,000 and €9,000, while the alarm system itself is often worth only €600.

No, with us, you pay once for the products and installation. There are no hidden costs or obligations after purchase.

With us, you only pay once for the system, while a subscription-based alarm system can cost thousands of euros over 5 to 10 years.

No, we work with a one-time payment without hidden costs. This ensures you’re not tied to long-term obligations.

This depends on your preferences, such as indoor or outdoor detection. A basic installation starts at €399 (excluding VAT) including installation, securing the most important areas. The system can, of course, be expanded as desired. Feel free to contact us for all options.

All displayed prices include installation throughout southeast Spain. We use one fixed price, with no surprises afterward.

This depends on your needs and the size of the property. On average, the costs for outdoor detection combined with cameras range between €2,000 and €3,000 for a detached villa, but it can be as extensive or simple as you want.

That’s possible if you’re comparing it to a system with monthly costs. Keep in mind that subscription-based providers are often easily sabotaged with a jammer and thus always offer insufficient protection. Plus, you’ll face higher costs in the long run.

Let us know, and our specialists will provide the best advice within your budget. We offer solutions in various price ranges, so there’s always a suitable system.

Our alarm systems always operate without monthly costs. No subscription is required.

You get a standard 2-year warranty. During the warranty period, we fix any defects on-site free of charge. After this period, home visits may incur an hourly rate.

You’ll receive an immediate notification on your phone. False alarms are usually traceable to a parasol or cloth in the wind. The system automatically returns to standby mode after the set siren duration, until new motion is detected.

Yes, our system is modular. You can always add extra sensors, cameras, or other security modules.

The batteries last an average of 5 to 7 years. The type is CR123A, which you can easily replace yourself. We recommend Duracell for a longer lifespan.

Yes, our system is modular. You can add extra cameras, sensors, or remote controls at any time without needing a new central unit.

Yes, the system can be easily dismantled and reinstalled in your new home. This is a major advantage over subscription-based systems, which become unusable upon termination.

You can contact us for a free remote diagnosis. If necessary, we can send a technician to resolve the issue.

Our systems use encrypted connections and secure frequencies to minimize hacking attempts. Unlike some competitors, we’re not vulnerable to jamming.

This depends on your settings. You can store images locally on an SD card or in a secure cloud environment. You retain control over who has access to the footage.

In Spain, you have 24 to 48 hours to involve the police regarding squatters. Our systems immediately report any break-in or attempt to enter, allowing you to act quickly and call the police. This prevents squatters from permanently settling in your home.

The system performs automatic self-tests and alerts you via the app if there’s an issue, such as a low battery or connectivity problem.

Yes, the outdoor siren is powerful and ensures that neighbors are alerted during an alarm.

Many alarm systems with a control room have no protection against jamming. Our Hikvision AX PRO system has built-in jamming detection and immediately switches to an alternative signal during a jamming attempt.

Many people think a control room always contacts the police immediately. In reality, the control room must first call you and get your confirmation. If you miss the call, nothing happens. In Spain, the police also prioritize reports made directly by the homeowner.

It’s technically possible, but we usually advise against it. Control rooms aren’t directly linked to the police and call the owner first during an alert. This takes time, and if you don’t answer, they won’t call the police.

This is often misleading. No private alarm system is directly connected to the police. The ACM has even reprimanded providers for using misleading images of police control rooms in advertising.

No, that’s fearmongering. The police respond faster to a direct report from the homeowner. Reports via a control room often get lower priority, especially if the owner can’t be reached.

Consider a different insurer. If a burglar sabotages your system with a jammer, no alert reaches the control room, and it may seem like your system was off. The insurance might then deny coverage. An insurer without a mandatory control room requirement is often a safer choice.

No, private alarm systems cannot be directly linked to the police. This is a common misconception used by some salespeople as a marketing trick.

Control rooms must first call to verify if an alarm is genuine, which can waste valuable minutes. With our system, you receive an instant alert and can decide if action is needed.

No, many insurers don’t require a control room. Some try to impose this as a condition, but it offers no added benefits and can even be a disadvantage if a burglar uses a jammer and no alert comes through.

While we strive for optimal security, we cannot guarantee that our systems will prevent every burglary, squatting incident, or other unauthorized entry under all circumstances. The owner/user remains responsible for the proper use of the alarm system and for responding to alerts in a timely manner. We are not liable for any damage resulting from the use or (incorrect) functioning of the alarm system.

When using cameras, you must comply with local privacy laws (such as the GDPR). It’s the owner/user’s responsibility to check if camera surveillance is permitted and to avoid unintentionally filming public areas or third-party properties without consent.

Yes, some municipalities or regions may have rules regarding maximum noise levels or siren duration. The owner/user is responsible for complying with these regulations and verifying whether an outdoor siren is allowed in their area.

We recommend periodically testing your alarm system and replacing batteries on time. Negligent maintenance or failure to replace batteries promptly can affect the system’s performance. The owner/user remains responsible for this.

Some insurers impose specific requirements for alarm systems or a control room. We accept no liability if your insurance refuses payout due to (alleged) shortcomings in or absence of control room services. It’s always wise to review your policy conditions and consider a different insurer if needed.

Besides Catalana Occidente, there are several insurers in Spain that don’t mandate a control room. We advise clients to compare multiple quotes.

The Hikvision AX PRO alarm system is certified to the EN 50131 Grade 2 standard, meaning it meets European home security requirements. You can present this certification to your insurer.

All information in this FAQ has been compiled with care. However, changes or updates may occur without prior notice. No rights can be derived from this FAQ.