TV Reports Raise Concerns About Alarm System Providers

The Netherlands Authority for Consumers and Markets (ACM) has raised concerns about advertising practices of some control room-based alarm systems. According to the ACM, certain TV commercials may suggest a direct connection to police services, prompting questions about their accuracy. This information is sourced from the ACM’s official website (www.acm.nl).

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Customer Feedback and Media Attention

Customer reviews of control room-based systems have highlighted various experiences, including:
✔️ Questions about police response after break-ins – expectations often unmet.
✔️ Concerns over contract terms – unclear conditions reported.
✔️ Difficulties with cancellation – unexpected costs noted.

International Media Coverage

Control room-based alarm systems have drawn attention in England and Spain.
📺 BBC Watchdog aired undercover footage in May 2023, raising questions about sales practices by some subscription providers.
🔗 Watch the BBC Watchdog segment here
These reports highlight concerns about sales methods, police connections, and customer service.

NOTE from a Spanish Consumer Organization:
FACUA has expressed concerns about advertising by some control room providers, noting fear-based messaging, especially toward the elderly, and unclear contract terms. This reflects FACUA’s views from reports (2018-2021), and the matter may still be under review. Check www.facua.org for updates.

Be Cautious of Alarm System Claims

📢 Be mindful of claims about police control rooms or rapid response.
Customer feedback and media reports have questioned whether some promised services match reality. At Best Alarm System, we provide a trusted alternative in Spain: the Hikvision AX PRO from €399, installed by our expert team – no subscriptions, just real protection.